Betting Rules

These Betting Rules explain the general terms that apply when you place bets with Pandido Casino. They should be read together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules displayed for a particular game, event or promotion. By opening an account or placing a bet, you confirm that you understand and accept the rules that apply to your activity.

Pandido Casino operates under a licence issued by the Tobique Gaming Authority, licence number 0000071. Player data is protected with advanced encryption across all fiat and crypto transactions.

General betting conditions

Pandido Casino provides betting and gaming services subject to applicable Australian laws, regulatory requirements and the rules published on the website. Availability may differ depending on your location, account status, the product selected and other legal or operational requirements. You are responsible for checking that the services you use are permitted where you are located.

You must be of the legal gambling age that applies to you and must provide accurate, complete and current information when registering and using your account. An account may only be used by the person to whom it belongs. You must keep your login details secure and must not allow another person to access or operate your account.

Only one personal account may be permitted unless Pandido Casino expressly agrees otherwise. Duplicate, linked or improperly created accounts may be reviewed. Where account information is incomplete, inconsistent or unable to be verified, access to betting services may be restricted until the required checks have been completed.

Bets must be placed using the available instructions on the website. Before confirming a bet, check the selection, stake, odds, market, event and any other details shown on the confirmation screen. You are responsible for reviewing the information before submitting the bet.

A bet is generally treated as accepted only when confirmation is displayed or otherwise recorded by the platform.
A bet may be declined, rejected or placed on hold for legal, technical, security, integrity or account-related reasons.
A pending bet may not be treated as accepted until the relevant confirmation is issued.
You must not place bets using funds obtained unlawfully or on behalf of another person.
You must not use the service to manipulate markets, interfere with games or gain an unfair advantage.

Any minimum or maximum stake, market restriction, account limit or other betting condition shown on the website applies to the relevant bet or account. Limits may vary by product, event, market, customer or circumstances. A displayed limit does not guarantee that a bet will be accepted at that amount.

Odds, markets and bet acceptance

Odds and prices may change before a bet is accepted. The odds that apply are the odds confirmed at the time the bet is accepted, unless the relevant product rules state otherwise. Information displayed before confirmation may be indicative only and should not be relied on as a guarantee of acceptance.

Markets may be suspended or closed at any time. This can happen because of an event, a change in available information, a technical issue, a risk-management decision, a suspected integrity concern or a legal requirement. A market that is visible may still be unavailable for betting until acceptance is confirmed.

Pandido Casino may correct obvious errors in odds, prices, selections, results or other betting information. An obvious error may include a clearly incorrect price, an incorrectly labelled selection, a material data error or a mistake that a reasonable customer would recognise as unusual. If an error affects a bet, the bet may be cancelled or settled using the correct information, subject to applicable rules.

Where a bet is accepted in error, is placed after a market has closed, or is affected by a system or data fault, Pandido Casino may review the bet and take the action allowed by the relevant rules. This may include voiding the affected bet, correcting the settlement or returning the stake. Any action will take account of the circumstances and applicable legal obligations.

Multiple and combination bets

Combination, accumulator or multiple bets are subject to the rules of each selection and the product selected. If one selection is void, the treatment of the overall bet may depend on the applicable market rules. Some combinations may not be available where selections are related or where the combination creates an unfair or unintended outcome.

Where two or more selections are materially connected, Pandido Casino may refuse the combination, adjust the available price, settle the bet under the relevant product rules or void the affected combination. The applicable rules should be checked before confirming a multiple bet.

Results, settlement and cancelled bets

Bets are settled using the official result or outcome applicable to the relevant event or game. The source used may depend on the product and may include an official competition body, event organiser, recognised results provider or the result generated by the game system. A result may be updated if an initial result is later shown to be incorrect.

Unless the particular rules say otherwise, settlement is based on the result at the end of the relevant event or the outcome specified for the market. Later amendments, appeals, penalties or changes may not affect settlement where the market rules define a different settlement point. Always review the rules displayed for the market before placing a bet.

If an event is abandoned, postponed, rescheduled, cancelled or materially changed, affected bets may be voided or settled under the applicable product rules. Different rules may apply to different markets, including markets that have already been unconditionally determined. A postponed event is not automatically treated in the same way as a cancelled event.

A bet may also be voided where a game is interrupted by a technical fault, a result cannot be verified, a market was offered in error or continued settlement would be inconsistent with the relevant rules. If a bet is voided, the usual outcome is that the stake for the affected bet is returned, unless the applicable rules provide another treatment.

Check the event date, competition, participants and market description before betting.
Check whether the market is based on full-time, partial-time, official-time or another specified result.
Check any special rules for ties, dead heats, abandoned events and player or participant non-appearance.
Check whether a market is settled using live information, final information or a defined statistical source.
Contact support through the available website channel if a settlement appears inconsistent with the published rules.

Settlement information shown in your account is a record of the current outcome. If a material error is discovered, the settlement may be reviewed and corrected. You should retain relevant bet references and screenshots where possible if you wish to query a result.

Fair play, account protection and disputes

Pandido Casino expects all customers to act honestly and responsibly. You must not engage in fraud, collusion, money laundering, identity misuse, market manipulation, abuse of technical vulnerabilities or any other conduct that could compromise the integrity of the service. You must not use automated tools or software where this is prohibited by the website rules.

Account, payment and betting activity may be reviewed for security, identity, financial crime, responsible gambling and integrity purposes. During a review, access to some services may be limited and transactions may be delayed or paused where permitted. You may be asked to provide information or documents needed to complete verification.

You must notify Pandido Casino promptly if you believe your account has been accessed without permission, your login details have been compromised, or a bet has been placed without your authorisation. Until the issue is reported, activity carried out through your account may be attributed to you, subject to investigation and applicable law.

Questions and complaints

If you believe a bet has been accepted, rejected or settled incorrectly, first review the market information, these Betting Rules and the applicable product rules. You can then raise the matter through the customer support channel available on the website. Include your account information, bet reference, date, market, stake and a clear explanation of the issue. Do not include unnecessary sensitive information.

Complaints are reviewed using the records available to Pandido Casino, including account activity, bet records, system logs, market information and relevant official results. A decision may take account of the rules displayed when the bet was placed and any later information needed to establish the correct outcome. The result of a review will be communicated through the available account or support channel.

Nothing in these Betting Rules excludes or limits rights that cannot lawfully be excluded or limited under Australian law. If there is a conflict between these general rules and a specific product rule, the specific product rule may apply to the relevant bet. The latest version of the rules published on the website applies from the date it is made available, unless stated otherwise.

Responsible betting

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, avoid chasing losses and take regular breaks. Do not gamble when affected by alcohol, medication, stress or other factors that may affect your judgement.

If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support. Use the responsible gambling tools available on the website, including account limits, time reminders, activity reviews or self-exclusion options where offered. You can also seek independent assistance from an appropriate Australian support service.