Privacy Policy

This Privacy Policy explains how Pandido Casino may collect, use, store and share information when you visit our website, create an account, use our services or contact support. We aim to handle personal information responsibly and transparently. By using the website, you acknowledge that information may be handled as described below, subject to your rights under applicable Australian privacy requirements.

Pandido Casino operates under a licence issued by the Tobique Gaming Authority, licence number 0000071. Player data is protected with advanced encryption across all fiat and crypto transactions.

Information we may collect

The information we handle depends on how you use Pandido Casino and the services available to you. Some information is provided directly by you, while other information may be collected automatically when you use the website. We only seek information that is reasonably relevant to operating the site, supporting players, meeting legal responsibilities and protecting the service.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, residential information, email address, username, account preferences and other details needed to administer your account. We may also keep records of messages, enquiries, complaints and other communications so that we can respond consistently and maintain an appropriate service history.

Identity and verification information

To verify identity, age, eligibility and account ownership, we may request information or documents such as identity documents, proof of address or other supporting material. Information supplied for verification may be reviewed by us or by service providers assisting with identity, security, compliance and anti-fraud checks. Please provide accurate information and only submit documents through the channels made available for that purpose.

Payment and transaction records

We may handle records relating to deposits, withdrawals, gaming activity, account balances, payment methods, transaction references and related enquiries. Payment providers may process card or other payment information under their own privacy practices. We generally receive the information needed to confirm and record a transaction rather than unrestricted access to complete payment credentials.

Device, usage and cookie data

When you visit or use the website, we may collect technical and usage information, including your IP address, browser type, operating system, device identifiers, language settings, pages viewed, access times, referring pages and interactions with the site. We may also use cookies and similar technologies to remember preferences, support functionality, understand website use and help protect accounts.

How we use information

Pandido Casino may use personal information for purposes connected with providing and managing the website and its services. These purposes may include:

Creating, maintaining and administering your player account.
Processing and recording deposits, withdrawals and other account transactions.
Confirming identity, age, account ownership and eligibility to use the service.
Carrying out security, risk, anti-fraud and responsible gambling checks.
Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
Providing customer support, handling complaints and responding to requests.
Sending service messages, account notices, security alerts and other important communications.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
Improving website performance, usability, features and player experience.
Keeping internal records and meeting applicable legal, regulatory and compliance obligations.
Enforcing our terms, policies and other rules that apply to use of the service.

Where we rely on consent for a particular use, you may withdraw that consent as described in the data rights section below. Withdrawing consent does not necessarily affect processing that is required for account security, transactions, legal obligations or other purposes that do not depend on consent.

Sharing information

We may share information with carefully selected service providers where this is needed to operate the website or provide support. These providers may assist with hosting, technology, identity and verification, payments, security, fraud prevention, analytics, communications and customer service. They are expected to handle information only for authorised purposes and in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to protect players, Pandido Casino or other people, to investigate suspected misuse, or to comply with a valid legal, court, enforcement or governmental request. We do not treat personal information as a product for unrestricted sale. If information is transferred to a provider or location outside Australia, we take reasonable steps to support appropriate handling in line with applicable requirements.

Security, storage and retention

We use reasonable administrative, technical and organisational measures intended to protect personal information from loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure communications and procedures for handling information. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use strong passwords, keep login details private and contact support promptly if they suspect unauthorised account activity.

Personal information may be stored in systems operated by Pandido Casino or by service providers working on our behalf. Access is limited to people and providers who need information for an authorised business, support, security or compliance purpose. We may combine information from different interactions where this is necessary to maintain accurate account records, investigate activity or provide the service.

We keep information for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communication and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or disposed of in accordance with our procedures.

Cookies

Cookies are small files or similar technologies stored on your device when you use a website. Pandido Casino may use them to keep the site working, remember settings, support account sessions, improve performance, understand traffic and help identify unusual activity. Some cookies may be placed by service providers that support website features. You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the website.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where deletion is permitted, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern about our handling of it.

Making a data request

To exercise your data rights, contact support@pandidocasino.win and explain what you are requesting. For example, you may ask to access your information, correct your information, delete your information where permitted, or withdraw your consent to marketing. Please include enough detail for us to understand the request and, where necessary, provide reasonable information to help us verify your identity and protect your account.

Access: ask for a copy or explanation of personal information held about you, subject to applicable exceptions.
Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
Deletion: ask us to remove information where there is no continuing legal, security, transaction or operational reason to retain it.
Marketing consent: withdraw permission for promotional messages by contacting support@pandidocasino.win or using an unsubscribe option included in the message, where available.

A request may not always be accepted in full. We may need to retain certain records because of legal obligations, fraud prevention, dispute handling, account security or other legitimate requirements. If information cannot be deleted or a request must be limited, we will aim to explain the reason in general terms. We may also take reasonable steps to confirm that a request is made by the relevant account holder before releasing or changing information.

Changes to this policy

We may update this Privacy Policy when our services, information practices or applicable requirements change. The updated version will be made available on the website and will apply from the date it is published, unless a different effective date is stated. We encourage players to review this page periodically. If a change is significant, we may provide an additional notice where appropriate.

If you have a privacy question, concern or request, please contact support@pandidocasino.win. We will review the matter and respond within a reasonable timeframe, subject to identity checks, the nature of the request and any applicable legal or operational requirements.